Returns & Refunds Policy
At SWUC, every item is made-to-order, just for you. That means we don’t hold stock, and each tee or hoodie is printed fresh once you place an order. Because of this, we can’t accept returns for:
- Change of mind
- Ordering the wrong size
👉 Please check our size guide carefully before you order.
🛠 If Something’s Wrong With Your Order
We’ll fix it! If your item arrives damaged, misprinted, or defective in any way, email us within 14 days of delivery with your order number and a clear photo of the issue.
We’ll happily arrange:
- A free replacement, or
- A full refund (your choice).
📦 Exchanges
We don’t offer direct exchanges (e.g. swapping size or colour) because each item is custom printed. If you’d like a different size, you’ll need to place a new order once your refund or replacement is processed.
💌 How to Start a Return/Replacement
Email us at swucstore@gmail.com with:
- Your order number
- A photo of the problem
We’ll reply within 24 hours to get it sorted.
⚡ Summary
- No returns for change of mind or wrong size.
- Full refund or replacement if your item is damaged, misprinted, or defective.
- Report issues within 14 days of delivery.